Sales and Operations Manager
Description✓Sales Operations Manager | Job Description
✓£40k-£50k
✓Blended Working [3 days a week based in Cheltenham UK Office]
✓Ref: R00133
✓Overview
✓VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the ‘Sunday Times Tech Track 100’
✓We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.
✓We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication
✓VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail – with customers across the globe
✓We are now looking for a Sales Operations Manager to be responsible for the processes, tools, and technologies that support the Sales Team.
✓Responsibilities
✓* Ensuring efficient and timely delivery of the sales order process so that orders are received and invoiced and perform to Right First Time targets
✓* When issues do occur, they’re openly communicated and proactively resolved to the customers satisfaction and requirement
✓* Creating and managing performance SLA’s
✓* Ensuring sales order paperwork meets customer regulatory requirements
✓* Develop scalable sales administration and operational capacity whilst leveraging the economies of scale
✓* Work closely with our legal team to agree contracts, terms and conditions and statements of works
✓* Proactive management ensuring Annual Recurring Revenues [ARR] are invoiced and collected as contracts stipulate, and on time
✓* Proactively monitoring all chargeable services from Sales, Support and Operations to drive maximum revenue opportunity
✓* The monitoring and management of all Gesture of Goodwill [GoGW] payments or savings provided to customers, suppliers, subcontractors and partners
✓* Build and deliver on-brand project presentations to large groups, including decision makers and executive level personnel
✓* Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities
✓* Understand the customers budget cycle in line with the VoCoVo sales cycle
✓* Assist marketing teams in determining customer outreach methods
✓Requirements
✓* Experience of managing large multi-disciplined, integrated projects
✓* Strong analytical and communications skills
✓* Ability to perform advanced computing functions
✓* Familiarity with databases and sales software
✓* Creating solutions using lean methodology
✓* Ability to problem solve and multitask
✓* Identifying, trialling, performing UAT and implementing new administration and operational technology
✓* Proven ability to control projects as a P&L - looking after costs, change, identifying and mitigating risk
✓* Proven ability to interpret specifications and contract requirements and deliver fully compliant solutions and execution plans
✓* Managing the CX from project handover to BAU
✓* Ability to chair and support multiple stakeholder groups
✓If you are excited by this challenge then we want to hear from you Show more →
✓£40k-£50k
✓Blended Working [3 days a week based in Cheltenham UK Office]
✓Ref: R00133
✓Overview
✓VoCoVo is a leading telecommunications specialist whose technology is used by thousands of people around the world daily, and we have a top 10 ranking in the ‘Sunday Times Tech Track 100’
✓We are also recognised as a great place to work and have achieved top 100 status in the best small-to-medium size businesses to work for.
✓We have a dedicated team of technically minded people with a passion for improving customer experience for our customers through more efficient communication
✓VoCoVo is a rapidly growing telecoms company, providing an integrated software and hardware solution to some of the biggest names in retail – with customers across the globe
✓We are now looking for a Sales Operations Manager to be responsible for the processes, tools, and technologies that support the Sales Team.
✓Responsibilities
✓* Ensuring efficient and timely delivery of the sales order process so that orders are received and invoiced and perform to Right First Time targets
✓* When issues do occur, they’re openly communicated and proactively resolved to the customers satisfaction and requirement
✓* Creating and managing performance SLA’s
✓* Ensuring sales order paperwork meets customer regulatory requirements
✓* Develop scalable sales administration and operational capacity whilst leveraging the economies of scale
✓* Work closely with our legal team to agree contracts, terms and conditions and statements of works
✓* Proactive management ensuring Annual Recurring Revenues [ARR] are invoiced and collected as contracts stipulate, and on time
✓* Proactively monitoring all chargeable services from Sales, Support and Operations to drive maximum revenue opportunity
✓* The monitoring and management of all Gesture of Goodwill [GoGW] payments or savings provided to customers, suppliers, subcontractors and partners
✓* Build and deliver on-brand project presentations to large groups, including decision makers and executive level personnel
✓* Liaise and hold strong relationships with key internal stakeholders, ensuring they are involved at the right time with your projects/opportunities
✓* Understand the customers budget cycle in line with the VoCoVo sales cycle
✓* Assist marketing teams in determining customer outreach methods
✓Requirements
✓* Experience of managing large multi-disciplined, integrated projects
✓* Strong analytical and communications skills
✓* Ability to perform advanced computing functions
✓* Familiarity with databases and sales software
✓* Creating solutions using lean methodology
✓* Ability to problem solve and multitask
✓* Identifying, trialling, performing UAT and implementing new administration and operational technology
✓* Proven ability to control projects as a P&L - looking after costs, change, identifying and mitigating risk
✓* Proven ability to interpret specifications and contract requirements and deliver fully compliant solutions and execution plans
✓* Managing the CX from project handover to BAU
✓* Ability to chair and support multiple stakeholder groups
✓If you are excited by this challenge then we want to hear from you Show more →