Service Activation Assistant
Description✓The role
✓We are looking for an enthusiastic, self- motivated and extremely organised Coordinator to join our ever-expanding team
✓You will manage each customer through their service activation journey from the point of order through to their broadband service going live.
✓The day job
✓Creating customer accounts for new orders received from our Sales team.
✓* Managing customer relationships between the point of sale and the service being active through various means; phone e-mail and webchat.
✓* Sending and tracking our standard communications to customers to keep them up to date on their service installation, and what to expect at each stage.
✓* Responding to customer enquiries about their installation.
✓* Use remote access software to activate customers FTTP connections
✓* You will be expected to have a good level of IT literacy and be able to learn new software systems quickly.
✓We'd like to speak to you if...
✓You will have at least one years’ experience in a similar customer service role, preferably gained within the telecommunications industry.
✓We'll love you if...
✓* You will demonstrate high levels of customer service
✓* You must possess exceptional communication skills
✓* Resilient mindset with focus on customer satisfaction beyond expectations.
✓* Ability to collaborate with internal and external stakeholders
✓* Strong IT literacy, analytical ability and logical thinking are a must
✓* A collaborative and innovative approach to service delivery and problem solving
✓* You must have a willingness to learn and grasp new skills quickly and have an interest in technology
✓* A working knowledge of routers and broadband
✓* Candidates must have a GCSE pass or equivalent in maths and English
✓And in return, you'll get...
✓* 25 days paid holiday, plus bank holidays
✓* Gym membership discount
✓* Generous life insurance policy
✓* Company sick pay after qualifying period
✓* Pension
✓* Career progression
✓* Employee referral scheme
✓* Cycle to work scheme Show more →
✓We are looking for an enthusiastic, self- motivated and extremely organised Coordinator to join our ever-expanding team
✓You will manage each customer through their service activation journey from the point of order through to their broadband service going live.
✓The day job
✓Creating customer accounts for new orders received from our Sales team.
✓* Managing customer relationships between the point of sale and the service being active through various means; phone e-mail and webchat.
✓* Sending and tracking our standard communications to customers to keep them up to date on their service installation, and what to expect at each stage.
✓* Responding to customer enquiries about their installation.
✓* Use remote access software to activate customers FTTP connections
✓* You will be expected to have a good level of IT literacy and be able to learn new software systems quickly.
✓We'd like to speak to you if...
✓You will have at least one years’ experience in a similar customer service role, preferably gained within the telecommunications industry.
✓We'll love you if...
✓* You will demonstrate high levels of customer service
✓* You must possess exceptional communication skills
✓* Resilient mindset with focus on customer satisfaction beyond expectations.
✓* Ability to collaborate with internal and external stakeholders
✓* Strong IT literacy, analytical ability and logical thinking are a must
✓* A collaborative and innovative approach to service delivery and problem solving
✓* You must have a willingness to learn and grasp new skills quickly and have an interest in technology
✓* A working knowledge of routers and broadband
✓* Candidates must have a GCSE pass or equivalent in maths and English
✓And in return, you'll get...
✓* 25 days paid holiday, plus bank holidays
✓* Gym membership discount
✓* Generous life insurance policy
✓* Company sick pay after qualifying period
✓* Pension
✓* Career progression
✓* Employee referral scheme
✓* Cycle to work scheme Show more →