Service Delivery Engineer
Description✓Service Delivery Engineer
✓Reporting to: Regional Service Delivery Manager
✓Up to £34k
✓Full time [Monday to Saturday, 37.5 hours a week, between 7am-7pm shift pattern]
✓Location: Trowbridge/Fromme
✓About us:
✓Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door
✓Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK
✓Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution
✓Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
✓Job Purpose:
✓Reporting directly to the Installation Manager, The Installation/service engineer will be installing and servicing overhead and underground using Openreach PIA and Netomnia specific network Monday to Friday, [one Saturday a month].
✓Key Responsibilities:
✓* Trouble shooting complex customer installations across our UK network supporting both our partners and network design team
✓* Assist in the successful deployment of new partners and expansion of existing areas ensuring exceptional customer and partner experience
✓* Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network
✓* Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality
✓* Managing partner “in-field” relationships and adhering to contractual statements of work.
✓* Current fibre planning software [QGIS] whilst conducting in-depth site survey reports for Fibre deployment
✓Overhead, underground and the proposal of alternative routes.
✓* Champion H&S in the field – completing regular audits, reporting all findings back internally.
✓* Installation of our FTTP product into customer premises where required.
✓Key Experience:
✓Demonstrable experience and a proven track record working in a networking engineering environment.
✓Direct and Partner Fibre delivery experience – preferred
✓Advanced knowledge of FTTP technologies.
✓Effective problem solving and interpersonal skills, a focus on teamwork and customer service.
✓Should possess good logical skills and ability to prioritise tasks and be curious to find the best customer solutions possible
✓Be able to manage any kind of technical work in the field with little supervision.
✓Must be willing to travel.
✓Experience working on the OR network using PIA
✓This role would also suit someone who has worked as a Quality Engineer, Installations Engineer, Installs Engineer or, Assurance Engineer.
✓Qualifications required:
✓• SA001, SA002,S7,S8 or equivalent
✓• IPAF 1b
✓• NRSWA unit 2
✓• Splicing and testing
✓• K8 [Hand rodding in UG network]
✓• SMART AWARDS preferable
✓Hours:
✓* Monday to Friday initially
✓* After training moving to 8 hour days between Monday to Saturday.
✓Benefits:
✓* 25 days holiday plus bank holidays
✓* Pension
✓* PPE provided
✓* IT equipment provided
✓* Remote working
✓* Casual dress
✓* Company Events
✓* Travel expenses paid
✓* Car allowance for essential users or company vehicle [depending on role]
✓* Discretionary annual company performance bonus
✓* Company shares
✓* Annual Bonus up to 30% of salary [discretionary of the business]
✓* Phone Allowance and free YouFibre broadband if you are within our area, plus friends & family discount.
✓*an application for a DBS certificate will be submitted in the event of the individual being offered the position Show more →
✓Reporting to: Regional Service Delivery Manager
✓Up to £34k
✓Full time [Monday to Saturday, 37.5 hours a week, between 7am-7pm shift pattern]
✓Location: Trowbridge/Fromme
✓About us:
✓Netomnia is a small team of experts on a mission to bring a reliable, high-speed fibre network straight to your door
✓Founded in 2019, we’re investing in building a new FTTP Internet infrastructure throughout the UK
✓Guided by the principles of flawless customer support, fair contracts, and affordable pricing, Netomnia is dedicated to bringing forgotten areas into the UK’s digital revolution
✓Every member of our team is empowered to take ownership of their work, striving for personal accountability, and rewarded with endless opportunities to develop.
✓Job Purpose:
✓Reporting directly to the Installation Manager, The Installation/service engineer will be installing and servicing overhead and underground using Openreach PIA and Netomnia specific network Monday to Friday, [one Saturday a month].
✓Key Responsibilities:
✓* Trouble shooting complex customer installations across our UK network supporting both our partners and network design team
✓* Assist in the successful deployment of new partners and expansion of existing areas ensuring exceptional customer and partner experience
✓* Support in the development and implementation of consistent delivery processes and policies leveraging best practice across the UK network
✓* Be the eyes and ears of Netomnia in the field, feeding back process and delivery pain points that improve our installation efficiency and quality
✓* Managing partner “in-field” relationships and adhering to contractual statements of work.
✓* Current fibre planning software [QGIS] whilst conducting in-depth site survey reports for Fibre deployment
✓Overhead, underground and the proposal of alternative routes.
✓* Champion H&S in the field – completing regular audits, reporting all findings back internally.
✓* Installation of our FTTP product into customer premises where required.
✓Key Experience:
✓Demonstrable experience and a proven track record working in a networking engineering environment.
✓Direct and Partner Fibre delivery experience – preferred
✓Advanced knowledge of FTTP technologies.
✓Effective problem solving and interpersonal skills, a focus on teamwork and customer service.
✓Should possess good logical skills and ability to prioritise tasks and be curious to find the best customer solutions possible
✓Be able to manage any kind of technical work in the field with little supervision.
✓Must be willing to travel.
✓Experience working on the OR network using PIA
✓This role would also suit someone who has worked as a Quality Engineer, Installations Engineer, Installs Engineer or, Assurance Engineer.
✓Qualifications required:
✓• SA001, SA002,S7,S8 or equivalent
✓• IPAF 1b
✓• NRSWA unit 2
✓• Splicing and testing
✓• K8 [Hand rodding in UG network]
✓• SMART AWARDS preferable
✓Hours:
✓* Monday to Friday initially
✓* After training moving to 8 hour days between Monday to Saturday.
✓Benefits:
✓* 25 days holiday plus bank holidays
✓* Pension
✓* PPE provided
✓* IT equipment provided
✓* Remote working
✓* Casual dress
✓* Company Events
✓* Travel expenses paid
✓* Car allowance for essential users or company vehicle [depending on role]
✓* Discretionary annual company performance bonus
✓* Company shares
✓* Annual Bonus up to 30% of salary [discretionary of the business]
✓* Phone Allowance and free YouFibre broadband if you are within our area, plus friends & family discount.
✓*an application for a DBS certificate will be submitted in the event of the individual being offered the position Show more →
Features
- ✓Annual Bonus