Service Desk Representative
Description✓We have partnered with a leading global technology company who have its headquarters in the United States, with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.
✓Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide
✓As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.
✓Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.
✓Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time
✓Although weekend work is expected, normally you would only work 1 in 3 weekends
✓Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance
✓In return you will benefit from:-
✓Full training
✓A starting annual salary of £21,673.60
✓After completing a 3 month probation genuine opportunities to earn up to £25,000 per annum
✓Genuine opportunities for progression/development
✓Annual Performance Bonus
✓Generous 33 days annual leave [inc
✓Public Holidays]
✓Company Sick Pay
✓Monthly incentives / competitions
✓Free on-site parking
✓Shift allowance [where applicable]
✓Access to over 5,000 in house training courses when you join the MyPath programmeWhilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.
✓All we ask is that you:
✓Have excellent customer service skills / experience [empathy / problem solving & analysis / positively / communication]
✓We operate a hybrid working pattern with a mixture of home working and working on site
✓During your 3 month probation period you will be expected to work out of the office most days to aid with training Show more →
✓Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide
✓As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.
✓Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.
✓Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time
✓Although weekend work is expected, normally you would only work 1 in 3 weekends
✓Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance
✓In return you will benefit from:-
✓Full training
✓A starting annual salary of £21,673.60
✓After completing a 3 month probation genuine opportunities to earn up to £25,000 per annum
✓Genuine opportunities for progression/development
✓Annual Performance Bonus
✓Generous 33 days annual leave [inc
✓Public Holidays]
✓Company Sick Pay
✓Monthly incentives / competitions
✓Free on-site parking
✓Shift allowance [where applicable]
✓Access to over 5,000 in house training courses when you join the MyPath programmeWhilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.
✓All we ask is that you:
✓Have excellent customer service skills / experience [empathy / problem solving & analysis / positively / communication]
✓We operate a hybrid working pattern with a mixture of home working and working on site
✓During your 3 month probation period you will be expected to work out of the office most days to aid with training Show more →
Features
- ✓Hybrid Working
- ✓Annual Bonus