Telesales Operator
Description✓Telesales Operator
✓Our clients provides licensed establishments with all their bar and sundry supplies
✓They are one of the fastest growing privately owned drinks companies in Britain and as a result of this are in need of enthusiastic individuals to join the team in a time of huge growth!
✓Overview
✓To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products, and introducing new lines
✓Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
✓Main Duties
✓· To ensure high standards of customer services, taking and inputting orders efficiently and accurately
✓· To have a clear and personable telephone manner
✓· Take ownership of solving customer issues through pro-active customer service
✓· To promote the sale of LWC Drinks own brand products
✓· To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
✓· Building relationships with weekly telesales customers, being a regular point of contact
✓· The ability to up sell certain products
✓· Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc
✓· Plan calls and target GAP's in supply using relevant systems
✓Knowledge and Experience
✓· Excellent Customer Service Skills
✓· Use of Microsoft Excel for spreadsheets and records
✓· Ability to use the trinity system
✓· Good teamwork skills
✓· Good communication and relationship building skills
✓· Good product knowledge Show more →
✓Our clients provides licensed establishments with all their bar and sundry supplies
✓They are one of the fastest growing privately owned drinks companies in Britain and as a result of this are in need of enthusiastic individuals to join the team in a time of huge growth!
✓Overview
✓To work on retaining existing accounts, reporting technical faults on behalf of customers, upselling on certain products, and introducing new lines
✓Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries
✓Main Duties
✓· To ensure high standards of customer services, taking and inputting orders efficiently and accurately
✓· To have a clear and personable telephone manner
✓· Take ownership of solving customer issues through pro-active customer service
✓· To promote the sale of LWC Drinks own brand products
✓· To retain strong relationships with account managers, helping them in acquiring new business and assisting with their administration needs
✓· Building relationships with weekly telesales customers, being a regular point of contact
✓· The ability to up sell certain products
✓· Responsible for certain administration duties within the office; confirmation, sorting the post, filing, processing orders etc
✓· Plan calls and target GAP's in supply using relevant systems
✓Knowledge and Experience
✓· Excellent Customer Service Skills
✓· Use of Microsoft Excel for spreadsheets and records
✓· Ability to use the trinity system
✓· Good teamwork skills
✓· Good communication and relationship building skills
✓· Good product knowledge Show more →